REFUND POLICY
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REFUND POLICY
A. Cancellation Policy
An order for medicines or healthcare products can be cancelled from the ‘Order Details’ screen on the Worth Medicines website (‘Platform’) or by calling our customer care number +91-82219-22198 before it is marked as “Out for Delivery”. Else, you can refuse it at the time of delivery and a refund will be processed as per the Refund Policy.
B. Return Policy
1. What is the time period for return of orders
We have product specific return policy. The return window ranges from 0-10 days from the date of delivery. The information regarding the return policy can be found on the product page. Please check the return policy before placing any order.
2. Which Products are not eligible for Returns?
Products Not Eligible for Return- As per terms offered the products shall not be eligible for a return under the following circumstances-
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If the item has been opened, partially used or disfigured. The user is strongly advised to check the package carefully at the time of acceptance of products by the user from the user’s delivery agent.
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If the product has been tampered.
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If the product packaging and/or packaging box and/or packaging seal has been tampered with. The user is strongly advised to check the package carefully at the time of acceptance of products by the user from the user’s delivery agent and it is emphasized that the user should not accept the order if the package appears to be tampered.
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If it is mentioned on the product detail page that the product is non-returnable.
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Any accessories/freebies supplied with the product are missing.
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If the product does not have serial number / UPC number/ barcode affixed, which was present at the time of acceptance of products by the user from the user’s delivery agent.
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Any damage/defect which is not covered under the manufacturer's warranty.
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The product is without original packing and accessories/freebies.
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If the product is damaged due to misuse.
C. How to Return?
You can raise a return request within the time frame mentioned above by following these simple steps on the Platform:
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Go to My Orders;
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Select the respective order and click on ‘RETURN’;
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Check to see if the product/s that you wish to return are returnable and have an active return window;
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Select the item you wish to return with quantity and reason for return.
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You can also place a request for return of any product by calling the customer support at +91-82219-22198
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After your return request is processed, we will pick up the return items as per the following timelines:
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For Local Cities*: Within 24-48 hours from the time of approval of return request.
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For Other Cities: Between 4-5 business days from the time of approval of return request. Please note that this time period may be longer depending on the third-party courier partners terms.
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Please keep the return package ready in its original packaging with all the labels intact. You are also requested to keep a copy of the invoice/ bill from the seller handy for verification.